TOPIC

DESCRIPTION

DATE

1

Measure of the Quality of Service

Sep 9

SERVQUAL

SERVEQUAL is a Rater Model that has been simplified for qualitatively exploring and assessing customers' service experiences.  It is a tool that can be used to measure service quality of various service industries such as healthcare, banking, financial services, and education. An example of a SERVQUAL instrument and an analytical procedure will be introduced.

2

Measures of Diversity

Oct 14

Household (HH) Dietary Diversity

Socioeconomic status (as measured by HH income) may be taken as a determinant of academic performance, mental ability, and other school related concerns. But valid income data is extremely difficult to obtain.  HH Dietary Diversity (HDD) is a proxy measure of HH food access, a component of food security as a core development objective. As the welfare standing (socioeconomic status) of HHs improves, their food and food expenditures diversify. In the discussion, the instrument and analytical procedure will be shown.

Months of  Adequate HH Food Provisioning

Another measure of HH food access is the Months of Adequate Household Food Provisioning (MAHFP). Clearly, this is also a measure of food insecurity.  As in the case of HDD, the instrument and analytical procedure will be discussed.

Lieberson’s Index of Population Diversity

Lieberson’s Index of Population Diversity (LIPD) is designed to measure the probability that randomly paired members of the population will hold different ethnic affiliations. This is useful for example in examining questions like: “Do residents of communities with high LIPD tend to develop a blasé attitude? Are they more prone to conflict?”

Gibb’s and Martin’s Index of Occupation Diversity

Gibb’s and Martin’s Index of Occupation Diversity (GMIOD) is a measure of job differentiation or division of labor which can indicate whether a development input has generated diverse labor opportunities to address various skills in the population.

3

Measures of Differences Between or Among Groups/Change in the Group Over Time

Nov 11

t and F

Student’s t Test and F Test are common statistical tools for measuring difference between/among groups (or even changes over time).

McNemar Test

McNemar test is simple measure of change in group distribution over time. Like the t- test for Matched Groups, McNemar test is useful for basic before-after experimental research designs.

4

Methods for Achieving/Measuring Consensus

Dec 9

Delphi Method

The Delphi Method may be used to move a group of people towards consensus. This may require several iterations. Examples and methods of analyzing Delphi data will be presented.

Kendall Coefficient of Concordance, W

W is a measure of the degree of agreement among a group of people. It may also be taken as a measure of consensus.

5

Methods of Exploring Hopes, Fears and Concerns

Jan 13

Kilpatrick and Cantril’s Self-Anchoring Striving Scale (SAS)

SAS is a well-tested instrument designed to measure on a cross-cultural basis, the concerns, attitudes and aspirations of people. An example of how SAS data is presented will be discussed.

Participatory Rapid Appraisal Drawing Exercise (PRADE)

PRADE is a variant of the usual participatory rapid appraisal. This is a qualitative procedure that is commonly applied in sensitive research topics (e.g., group conflict). It is designed to draw out projectively information that ordinarily will not surface in surveys or in-dept interviews. A guide for analyzing PRADE data will be shown.