New XU Email Service Frequently Asked Questions (FAQs)
Q: I don’t have an XU email account. Where can I get one?
A: Please visit the CISO office at 1/F Campion Hall during office hours and fill up the email request form. All new email accounts will be created using Google Apps-based email service.
Q: Where can I inquire on my XU Google Apps email account?
A: Please call the CISO helpdesk hotline at local 1316/1317 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also visit the CISO office at 1/F Campion Hall during office hours.
Q: What will be the new email account naming convention for the XU Google Apps account?
A: To standardized the XU email account convention, we will be changing the email account naming convention by removing the dot (.) to your email account ID. The new XU Google Apps account is the combination of the ‘FIRST LETTER OF YOUR FIRSTNAME’ and ‘LASTNAME’.
Example:
Name: Richard L. Cruz
Username: This email address is being protected from spambots. You need JavaScript enabled to view it.
In case of email account conflict, the initial of your second name or middle initial will be added to your username.
Q: Is there a helpdesk support number where I can speak to someone about the new XU email service?
A: Yes. We have a helpdesk support hotline at local 1316/1317 if you need assistance with the migration process or have other questions regarding your XU email account.
Q: What will happen to the old XU email service?
A: After many years of operation, XU’s in-house email service will be terminated on February 9, 2013, 5:00 PM. CISO - New XU Email Service FAQs Rev. 1.0 January 10, 2013
Q: Why is XU no longer providing its in-house email service?
A: We need to transfer to a new email service to reach our goal of 99.99% uptime by continuing to provide a stable, fault-resistant platform and bigger file storage size for the XU community.
Q: When is the final cut-off for the checking of emails at the old XU Webmail?
A: The final cut-off for verifying if emails are being successfully migrated to the Google Apps-based email service is until February 9, 2013, 12:00 noon. After this date, all emails from the current webmail system will no longer be accessible.
Q: How do I backup my emails from the old email system?
A: For backing up emails, we recommend that you use Microsoft Outlook. Please download the guide uploaded in our XU website under the Computing and Information Services Office (CISO) webpage or you can simply type this link using any web browser, http://goo.gl/INu5Y
Q: How do I migrate my emails in Microsoft Outlook to Google Apps?
A: Google has provided a portal with step by step instructions on how to do this. Please see the following website: http://support.google.com/a/users/bin/topic.py?hl=en&topic=28813
Q: Can I use Microsoft Outlook with the Google Apps-based email service?
A: Yes. Google has provided a portal with step by step instructions on how to accomplish this. Please see the following website: http://support.google.com/a/users/bin/topic.py?hl=en&topic=23333
Q: How can I check whether my PC has an installed Microsoft Outlook program?
A: For Windows XP, Click Start All Programs Run, type Outlook and click OK. For Windows 7, Click Start, type Outlook and search for Microsoft Outlook.
