Services

  • Computing and Network Services (CNS)
    • Maintain/ support WAN, LAN and PABX
    • Maintain/ support server hardware and software
    • Maintain/ support phones, voice mail, telecommunications
    • Manage network security
    • Remote connectivity
    • Backup systems
    • Database administration
    • Voice and data contract management
    • Web and application server management (e.g. HTTP, MAIL, DB SQL)
  • Management Information Services (MIS)
    • Understand University IS requirements
    • Improve University processes
    • Select, install, integrate, support, and upgrade University application packages
    • Design, develop, test, and support custom solutions
    • Develop and maintain University data modeling, data dictionary, and data coding standards
    • Support ad-hoc information requests from the existing databases
  • End-user Support Services (ESS)
    • Operate IS/ IT help desk, take calls, monitor requests, prioritize, track
    • Perform ‘first line of defense’ PC software and hardware problem diagnostic and troubleshooting
    • Conduct user awareness, orientation, and training
    • Support Web Environment
    • Manage service agreements, software licenses and inventory
    • Preventive Maintenance: Repair and maintain PCs, printers & other peripherals
    • Install and upgrade PC software and hardware including desktops, notebooks, palms and printers
Details
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